Skip to main content

FAQ

Here are some of the most frequently asked questions about our service:

1. Is there a free trial?

Yes, you start with 500 free document conversions when you sign up.

2. Are failed requests charged?

No, only successful conversions are charged.

3. Can I customize the PDF output?

Yes, you can customize the PDF with options like header, footer, and more. See the Conversion Parameters section for detailed options.

4. What happens if I exceed my quota?
  • By default, overage is disabled. Requests exceeding 100% of your quota will be blocked with a 403 error.
  • To avoid interruptions, you can enable overage in your admin dashboard. Extra usage will be billed at your plan's overage rates.
5. How do you handle data privacy?
  • By default, we do not collect sensitive parameters from requests. In the admin dashboard, you can configure which parameters to redact for privacy. Redacted parameters will not be logged or stored.
  • Save files to your S3-compatible storage for added security. If you use our S3 storage, the document will be deleted after 24 hours.
6. What happens if I exceed my plan’s limit with the overage system enabled?
  • When the overage system is enabled, extra usage beyond your plan’s limit incurs charges based on your plan's overage rate.
  • Additional usage will be billed in a separate invoice during your next subscription cycle.
7. Will I be notified when nearing my monthly document limit?
  • Email notifications for 90% and 100% of your usage are enabled by default.
  • You can customize these notifications in your admin dashboard settings to suit your needs.
8. Does PDFBolt store my credit card details?

No, we do not store your credit card information. All payments are securely handled by Stripe, our trusted payment processor.

9. How can I upgrade my plan?
  • Visit the "Subscription" page in your admin dashboard to upgrade.
  • Upgrades are prorated, so you only pay for the difference.
  • Additional document conversions will be immediately added to your account in proportion to your new plan.
10. How can I cancel my subscription?
  • Canceling your subscription is simple. Just head to the "Subscription" page in your admin dashboard.
  • No further charges will apply after cancellation.
  • Remaining document conversions stay active until the billing period ends.
11. Can I request custom features?

Yes, feel free to reach out — we’re happy to help! Let us know your requirements, and our team will assist in exploring possibilities.


If you don't find your answer here, feel free to contact our support team through any of the following options:

  • Contact Page — fill out our form, and we’ll respond promptly.
  • Email — write to us at contact@pdfbolt.com.
  • Live Chat — connect with us on our landing page.

We’ll get back to you as soon as possible to ensure you have all the assistance you need!