Privacy Policy

1. Introduction and Legal Compliance​

About Us

PDFBolt, a technology company, provides a secure, online software-as-a-service (SaaS) platform, accessible via PDFBolt.com. Our platform assists individuals and businesses worldwide by delivering efficient document conversion tools, specifically enabling the conversion of HTML documents into PDF format. We prioritize data protection and privacy, recognizing the trust our users place in us. This Privacy Policy outlines PDFBolt’s practices regarding the collection, use, and safeguarding of your personal information.

Purpose and Scope

This Privacy Policy applies to personal data processed by PDFBolt in connection with our website and services. We comply with relevant data protection laws, including:

• General Data Protection Regulation (GDPR) for users within the European Economic Area (EEA).
• California Consumer Privacy Act (CCPA) for California residents.
• Other regional privacy laws as applicable.

2. Information We Collect​

2.1 Personal Data​

We collect different types of personal data depending on your interaction with our services:

• Identification Information: Your email address, collected when you register an account.
• Account Data: Settings information, subscription level, and details of one-time purchases (collected when you subscribe to a plan or purchase a one-time pack).
• Support Information: Information related to customer support inquiries, including chat transcripts, email communications, and support ticket details.

2.2 Automatically Collected Data​

When you access or use our services, we automatically collect certain information:

• API Usage Data: Essential data for service operation, including API calls, API keys, and request logs, which help us monitor and ensure efficient service delivery, diagnose issues, and troubleshoot technical problems.

2.3 Tracking Technologies​

• We use Google Analytics to understand and enhance site performance and improve user experience. These technologies help us analyze user engagement, track visitor statistics, and understand site usage patterns.
• Google Analytics collects anonymized visitor data, which helps us improve site functionality without compromising user privacy.

3. How We Use Your Information​

We process your personal data to deliver, improve, and secure our services, and to communicate with you effectively. Each purpose aligns with data minimization and necessity principles, ensuring your data is used only for legitimate interests or as required by law.

3.1 Service Provision and Account Management

• Account Creation and Management: We use your identification and account data to set up and manage your account, giving you access to our platform’s features.
• User Support: When you contact us for support, we process your contact details and inquiry information to resolve issues and improve your user experience.
• Personalization: Data on your settings and preferences helps us provide a tailored experience, adapting our services to better suit your needs.

3.2 Billing and Payments

• Payment Processing: We use transaction details to facilitate payments, renew subscriptions, and manage billing through secure third-party providers - Stripe.
• Subscription and Purchase Management: For users with one-time purchases or subscription plans, we track transaction history to manage renewals and handle purchase-related requests or changes.

3.3 Security and Fraud Prevention

• Monitoring and Protection: We strive to ensure the security of your data and protect against unauthorized access, fraud, and abuse. Please note that we cannot guarantee absolute protection against all potential misuse or breaches. Users are responsible for keeping their login credentials secure and promptly reporting any suspicious activity.
• Regulatory Compliance: We process relevant data to comply with applicable legal requirements, including GDPR, CCPA, and other data protection regulations.

3.4 Service Enhancements and Analytics

• Product Improvement: Interaction data, including site navigation and feature use, helps us identify areas for improvement and enhance functionality.
• Usage Analytics: Aggregated data aids in understanding trends, improving user experience, and optimizing site performance. We use tools like Google Analytics to collect anonymized data, informing product updates based on user behavior.
• Feedback and Surveys: We may invite you to participate in optional surveys or request feedback to gather insights on user satisfaction and ideas for new features. Responses are used solely for internal research.

3.5 Communication and Marketing

• Account and Transactional Notifications: We use your email to send essential notifications regarding your account settings, billing, and other service-related updates. These communications are necessary for managing your account and ensuring the proper delivery of our services.

• Marketing and Promotions: With your consent, we may use your contact information to inform you about new features, services, promotions, and offers. You can opt out of marketing communications at any time by contacting us at contact@pdfbolt.com.

3.6 Compliance with Legal Obligations

• Legal and Regulatory Requirements: We process certain personal data to meet obligations under applicable law, including tax, accounting, and regulatory compliance.
• Rights and Requests: As required by GDPR, CCPA, and other regulations, we process requests related to data access, correction, deletion, or restriction. We may also use data to investigate and address any suspected or reported breaches of policy or terms.

4. Legal Basis for Processing​

Our processing of personal data is governed by applicable legal requirements. Depending on your location, the specific legal grounds on which we base our data processing include the following:

• Consent: Where required by law, we seek your explicit consent before using your personal data for certain activities, such as sending marketing communications. You may withdraw this consent at any time by contacting us.

• Contractual Necessity: We process your personal data as needed to fulfill our obligations under our service agreements with you. This includes providing account access, delivering services, processing transactions, managing subscriptions, and maintaining account settings.

• Legitimate Interests: We rely on our legitimate interests to enhance and improve our services, engage in analytics, manage customer relationships, and safeguard our operations. For example, we may collect information to monitor usage, analyze trends, and maintain a secure and efficient platform. We ensure that our legitimate interests are balanced with your rights and interests.

• Legal Obligations: We process certain data to comply with legal and regulatory requirements, such as tax, accounting, and record-keeping obligations. This includes retaining transaction records and other financial information as required by applicable laws.

Each of these legal bases reflects our commitment to handling your data lawfully, fairly, and transparently. If you have questions about our legal grounds for processing your personal data, please feel free to reach out to us.

5. Sharing of Information​

We are committed to protecting your privacy and will not sell your personal information. Under specific circumstances, however, we may share your information with third parties to provide services effectively and meet legal requirements. Each instance of data sharing is carefully managed to ensure your information remains secure and used solely for its intended purpose.

5.1 With Service Providers

We engage trusted third-party service providers to perform specific functions on our behalf. These providers are carefully selected and bound by confidentiality agreements, limiting their use of your data solely to fulfilling the services they provide to us. Examples include:

• Payment Processing: Stripe manages transactions, billing, and subscription services securely.
• Analytics: Google Analytics helps us analyze usage trends and improve our service.

5.2 For Business Transfers

In the event of a reorganization, merger, acquisition, or sale of all or a portion of our business or assets, your personal information may be transferred to the acquiring entity. Any transfer will be conducted under terms that ensure data protection, with the acquiring party agreeing to honor our privacy commitments. You will be notified of any such transfer, and we will maintain the confidentiality of your information throughout.

5.3 For Legal and Security Purposes

We may disclose personal information when we believe it is necessary for compliance with applicable laws, regulations, or legal processes. Disclosures are limited to cases where:

• Legal Compliance: We must share data to comply with legal obligations, court orders, subpoenas, or government requests.
• Policy Enforcement: Information may be shared as needed to enforce our terms of service, agreements, or policies.
• Protection of Rights and Safety: Data may be disclosed when necessary to protect the rights, safety, and security of users, employees, the public, or to prevent fraud, abuse, or illegal activities.

6. International Data Transfers​

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA) as part of our service delivery, including through certain third-party service providers such as cloud storage, analytics, and payment processing providers. For such transfers, we implement Standard Contractual Clauses (SCCs) or other relevant safeguards to ensure your data is protected in compliance with GDPR standards.

We are committed to upholding high standards of data protection for all users, irrespective of their location.

7. Data Security​

We are dedicated to safeguarding your personal data and have implemented comprehensive technical and organizational measures to protect it. These measures help prevent unauthorized access, misuse, loss, or alteration of your data, both during transmission and when stored in our systems.

Key protections include:

• Encryption: Data is encrypted both in transit and at rest using industry-standard encryption protocols to ensure confidentiality and integrity.

• Access Controls: Access to personal data is restricted to authorized personnel on a strict need-to-know basis to maintain the security and privacy of your information.

• Secure Third-Party Integrations: We work only with trusted service providers who are contractually obligated to implement data protection measures equivalent to ours, including encryption and strict access controls.

• Employee Practices: Our employees strive to adhere to data security best practices, maintaining standards that help ensure the ongoing protection of your information.

8. Data Retention​

We retain personal data only for as long as it is necessary to fulfill the purposes for which it was collected, including:

• Service Provision: We retain your data while your account is active to provide you with uninterrupted access to our services.

• Legal and Regulatory Compliance: Certain information may be retained to meet regulatory, tax, accounting, or other legal obligations. This may include retention periods after account closure, as required by applicable laws.

• Research and Analysis: We may retain anonymized and aggregated data beyond the closure of your account to help us improve and enhance our services, ensuring that this data does not identify individual users.

Data Deletion​

When your data is no longer necessary for these purposes, we either delete it or anonymize it so that it can no longer be associated with you.

Account Closure​

If you would like to delete your account or request the removal of your personal data, please contact us via email, and we will process your request in compliance with applicable data protection laws.

9. Your Data Protection Rights​

Depending on the jurisdiction and applicable data protection laws, including GDPR, CCPA, and others, you may exercise the following rights concerning your personal data:

• Right to Access: You have the right to request access to the personal data we hold about you. This includes information about the categories of data we process, the purposes of processing, and, where possible, the period for which we intend to retain the data.

• Right to Rectify: You can ask us to correct any inaccurate or incomplete information in your personal data to ensure it remains accurate and up-to-date.

• Right to Erasure ("Right to Be Forgotten"): Under certain circumstances, you have the right to request that we delete your personal data. This may apply if:

  • The data is no longer necessary for the purposes for which it was collected.
  • You withdraw consent (where processing was based on consent) and there are no other legal grounds for processing.
  • You object to processing, and there are no overriding legitimate grounds.
  • The data was unlawfully processed, or we are required to delete it to comply with a legal obligation.
    

• Right to Restrict Processing: You may request that we limit our processing of your data in specific situations, such as:

  • When you contest the accuracy of the data.
  • If the processing is unlawful, but you prefer a restriction over deletion.
  • If we no longer need the data, but you require it to establish, exercise, or defend legal claims.
  • While we are verifying an objection to processing based on legitimate interests.
    

• Right to Object: You can object to specific processing activities, particularly those based on legitimate interests or carried out for direct marketing purposes. Upon receiving an objection, we will evaluate your request and cease processing unless we have compelling legitimate grounds.

• Right to Data Portability: Where applicable, you can request to receive your personal data in a structured, commonly used, and machine-readable format. This right also allows you to request that we transfer your data directly to another organization, where technically feasible.

• Right to Withdraw Consent: If you have provided consent for any data processing activity, you have the right to withdraw that consent at any time. This will not affect the legality of any processing conducted based on consent prior to its withdrawal.

Exercising Your Rights

• If you wish to exercise any of these rights, please contact us directly at contact@pdfbolt.com with your specific request.

• Upon receiving your request, we will take steps to verify your identity and process your request in compliance with applicable laws and regulations. In cases where requests are found to be unfounded or excessive, we may refuse to act on the request, as permitted by law.

Parental Rights for Minors

As stated previously, our service is intended for use by individuals of legal age in their jurisdiction. However, should this restriction be inadvertently bypassed, parents or legal guardians may exercise data protection rights on behalf of their minor children, in accordance with applicable laws. For assistance, please contact us at contact@pdfbolt.com.

10. Cookies and Tracking Technologies​

PDFBolt uses cookies to ensure secure, efficient functionality and to gather anonymized analytics to improve our services.

Types of Cookies We Use​

• Necessary Cookies: These cookies are essential for website functionality, enabling features like security, network management, and accessibility. Necessary cookies are automatically enabled and cannot be turned off without impacting the website's core functionality.

• Google Analytics: We also use Google Analytics to collect anonymized data about site usage. This data helps us understand visitor interactions, identify areas for improvement, and enhance user experience. Google Analytics collects information such as pages visited, time spent on the site, and navigation patterns. All data collected is anonymized and does not identify individual users.

Managing Cookies​

You can manage cookies through your browser settings. However, please note that necessary cookies are required for basic functionality, and disabling them may affect your experience on our site.

11. Third-Party Links​

Our services may contain links to third-party websites or resources. Please note that this Privacy Policy applies solely to PDFBolt and does not cover any other websites or services that we do not operate.

• When you click on a link to an external site, you will be directed to that third-party’s website. We encourage you to review the privacy policies of any external sites you visit, as we have no control over, and assume no responsibility for, the content, privacy practices, or policies of these external sites.

• PDFBolt is not liable for any actions or practices of such third parties, and using their websites is at your own discretion and risk.

12. Changes to This Privacy Policy​

We may update this Privacy Policy periodically to reflect changes in the law, our services, or data practices. Any changes to the policy will be posted on this page, so we encourage you to review this Privacy Policy from time to time. Your continued use of our services after any updates signifies your acceptance of the revised policy.

14. How to Contact Us​

If you have any questions, requests, or concerns regarding this Privacy Policy, your data, or our data practices, please feel free to reach out to us. We are here to assist and address any inquiries you may have.

You can contact us through:

• Email: contact@pdfbolt.com
• Contact Form: Visit our contact page to send us a message directly through our online form.

We strive to respond to all inquiries promptly and provide clear answers to help you understand your rights and our practices.