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Unverified Accounts Limitations

To ensure fair usage and maintain the quality and performance of our services, unverified accounts are subject to certain limitations.

Unverified Accounts​

Unverified accounts are those that have no history of purchasing recurring plans or one-time packs. Once you make any purchase, these limitations will be lifted, granting access to the full capabilities of our platform.

Below are the specific restrictions that apply to unverified accounts.

Limitations for Unverified Accounts​

1. Request Rate Limit​

  • Limit: 20 requests per minute

  • Description: Unverified accounts are limited to 20 API requests per minute. If you exceed this rate, subsequent requests will be rejected until the rate falls below the limit.

2. Concurrent Request Limit​

  • Limit: 1 concurrent request

  • Description: Unverified accounts can process only one API request at a time. If you attempt to make additional requests while another request is still being processed, those requests will be rejected until the ongoing request completes.

3. Asynchronous Requests Not Supported​

Unverified accounts cannot use asynchronous endpoints (/async). Only synchronous endpoints (/direct, /sync) are available, providing immediate responses.

4. Maximum Request Timeout​

  • Limit: 30 seconds

  • Description: The maximum allowed processing time for any request is 30 seconds. If a request exceeds this duration, it will be terminated, and a timeout error will be returned. To prevent timeouts, please optimize your requests to ensure they can be processed within this time frame.

5. Maximum Request Size​

  • Limit: 1 MB

  • Description: The maximum allowed size for the request payload is 1 MB. This includes all data sent in the request body. Requests exceeding this limit will be rejected with a PAYLOAD_TOO_LARGE error. Please ensure your requests are within the allowed size constraints.

6. Maximum PDF Size​

  • Limit: 2 MB

  • Description: The maximum allowed size for a generated PDF is 2 MB. If the resulting PDF exceeds this limit, the request will fail with the error code PDF_SIZE_TOO_LARGE. To prevent this, reduce the content's size or complexity.

How to Remove These Limitations​

If these limitations do not meet your application's requirements, you can remove them by purchasing either a recurring subscription plan or a one-time document conversion pack. Upon completing a purchase:

  • Your account will gain verified status.

  • All the above limitations will be removed.

  • You'll gain access to additional features and higher limits, such as:

    • Increased parallel request limits.
    • Support for asynchronous requests (/async).
    • Higher request size limits.
    • Customizable timeout settings.