Skip to main content

Unverified Accounts Limitations

To ensure fair usage and maintain the quality and performance of our services, unverified accounts are subject to certain limitations.

Unverified Accounts​

Unverified accounts are those that have no history of purchasing recurring plans or one-time packs. Once you make any purchase, these limitations will be lifted, granting access to the full capabilities of our platform.

Below are the specific restrictions that apply to unverified accounts.

Limitations for Unverified Accounts​

1. Concurrent Request Limit​

  • Limit: 1 concurrent request

  • Description: Unverified accounts can process only one API request at a time. If you attempt to make additional requests while another request is still being processed, those requests will be rejected until the ongoing request completes.

2. Asynchronous Requests Not Supported​

Description: Unverified accounts cannot use asynchronous endpoints (/async). Only synchronous endpoints (/direct, /sync) are available, providing immediate responses.

3. Log Retention Policy​

Retention Period: 7 days

Description: Processing logs and history for unverified accounts are retained for up to 7 days. After this period, logs are automatically deleted. If you require longer log retention for auditing or debugging purposes, please consider verifying your account through a purchase.

4. Maximum Request Timeout​

Limit: 20 seconds

Description: The maximum allowed processing time for any request is 20 seconds. If a request exceeds this duration, it will be terminated, and a timeout error will be returned. To prevent timeouts, please optimize your requests to ensure they can be processed within this time frame.

5. Maximum Request Size​

Limit: 1 MB

Description: The maximum allowed size for the request payload is 1 MB. This includes all data sent in the request body. Requests exceeding this limit will be rejected with a Payload Too Large error. Please ensure your requests are within the allowed size constraints.

How to Remove These Limitations​

If these limitations do not meet your application's requirements, you can easily lift them by purchasing document conversion packs, either recurring or one-time. Once a purchase is made:

  • Your account will gain verified status.
  • All the above limitations will be removed.
  • You'll gain access to additional features and higher limits, such as:
    • Increased parallel request limits.
    • Support for asynchronous requests (/async).
    • Longer log retention periods.
    • Higher request size limits.
    • Customizable timeout settings.

Need More Flexibility?​

We’re here to assist you in upgrading your account to better suit your needs. If you require higher limits or have any questions about the verification process:

  • Contact Us: Reach out to us via email for assistance or to discuss increasing your limits.
  • Immediate Upgrade: Make a purchase from your account dashboard, and the limitations will be lifted automatically.